eBay - pitanja i odgovori

A što to znači otvoriti case? 

Imam jedno pitanje za ebay.Npr kupim neki artikal kojem je cijena preko 100$ a ja posto sam iz bih vjerovatno cu na to morati platiti carinu i porez jeli postoji neki nacin da se izbjegnu te dvije opcije.Pa ako netko zna bio bi zahvalan na odgovoru nisam jos nikad nista kupovao preko ebay-a.

Kako ide procedura s vraćanjem novca meni i paketa prodavaču. on prvo meni uplati ili kako. riječ je o 188 funti ili on čeka dok dođe paket što traje i do tjedan dana. Znam da je glupo pitanje ali kako ste se vi dogovarali s prodavačima kada im vraćate pakete?

  Potraje nekoliko dana dok ti se ne prebaci novac od povrata.

Krivo pretpostavljaš, ništa dok lova ne "legne" na račun.

evo nastavak trakavice koji nikako da postam tu ...

Greeting!

 
I have a problem (Option to escalate the case is not appearing for me) and Ebay do not know anything about it and they said that I contact You about my problem, so this is a conversation between me and them through Facebook. (I would be happy to send you the pictures as evidence but your e-mail/help system does not have that option.)

 
Our conversation:

 
I got an email from eBay 2 days ago now, (My only contact since the opening of the case is now over Facebook, so I guess it's just messages from the system, not from a living person) and a "green light" that I can escalate the case (see first picture).

The problem is that I do not have those options / I do not see it (see 2. and 3. pic). I thought the problem might be in my web browser (I use Firefox latest version) so I tried through Google Chrome, but without results. I must say that I am from Croatia (EU), and I use British eBay. So far I have never had any problems... till now.
 
I tried to investigate my problem and I found this page http://community.ebay.com/t5/Bidding-Buying/Can-t-escalate-case/td-p/3061872/page/3   ...and it seems that I am not the only one with this problem,

but when someone finds a solution, eBay change something again and complicates the situation and solution of the case ...further, I do not know whether it is essential or not but when my package did not arrive by the deadline I gave the seller negative feedback and then opened the case (to me it was logical to do - is that a good decision? ...perhaps because of that I can not escalate the case now?).
 
Once again, I note that through eBay/Help & Contact/Customer Service and Contact eBay is all only guideline and answers, there is no longer an option to send mail to someone with a specific problem and It is expected from me that I should contact them, how, to whom? Even through my own mail I can not get to them as if they were a secret organization.

I have many questions and many things are unclear to me. Before things were like in any corporation and customer support was there to help you, the real people, not bots and guideline and answers.


Hi .....,

That's odd that the option to escalate the case is not appearing for you. At this point, we'd need to access your account to further assist you from here. With that being said, please send an email to Facebook.UK@eBay.com from your registered email address with a copy of this message. We will get back to you within 1-2 days. We hope to hear from you soon and see if we can get this issue taken care of for you! ~Luis


Hi .....,

 
Thanks for your email. After reviewing the transaction, we can see that this item had an estimated delivery date more than 30 days ago. In order to be eligible for eBay Money Back Gurantee, you need to submit a claim within 30 days of the estimate delivery date.
In this case, the estimate delivery date was Sept. 3 - Friday, Sept. 5 and you have reported the case on the Oct. 10. As the case has been opened past this timeframe, the option to escalate the case is not available. But we recommend you to keep communicating with the seller to resolve this matter. Our experience is that sellers are always open to offer a resolution and, very often, problems with a transaction are solved by an open and honest phone conversation.
We realise this isn't the answer you were looking for but we hope the information I provided helps you resolve this matter directly with your seller.


Regards,

Ana

 
  Hello Ana!

 
This is what I know - please correct me if I'm wrong. Maybe the conditions and the rules change and I do not know anything about it!

 
(Adding 2 new images as evidence - 1. pic Ordered sent and 2. Estimated delivery)

 
Case is not necessary to open as soon as possible - and it is important to open up before the deadline. So if a month has passed, it's okay to wait another 10 days, because in some cases the delivery knows repay. Case is necessarily to open because if the case is not open when you pass 45 days from payment there is no longer any opportunities for problem solving and refunds.


The deadline for the opening of the case is 45 days from payment

August 28 to 31 are 4 days

September has 30 days

and I opened the case on October 10

=  44 days - therefore remains 1 day before the deadline


Paid on 28-Aug-14

Dispatched on 01-Sep-14

Estimated delivery within 4-6 working days (only UK)

Now if "I buy that product" evaluation is Estimated between Thu. 6 Nov. and Mon. 10 Nov. (so fast can not come into my country)

Package from the UK usually occurs between 14-20 days (retention at customs or post office included) in Croatia (EU), from where I am.

* Estimated delivery dates include seller's dispatch time, and will depend on postal service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods.


As for the communication with the seller - If you look at the negative or neutral sellers feedback, You will see that he is not communicating with customers, and this is the first one I came across that does not communicate.


...and 2 more thing (begging You to answer me this!)

 
1.  I do not know whether it is essential or not but when my package did not arrive by the deadline I gave the seller negative feedback and then opened the case, to me it was logical to do - is that a good decision?

2. Can I do now something via paypal or no? (I completely forgot about it)


Thanks for your answers and please correct me if I'm wrong!

 
Hi .....,

 
We would say that its gone past the estimated delivery date and there’s still no response from the seller then to open a case so then as a buyer you are protected. The case stays open for a further 30 days.
In answer to your two questions. If you find the seller non responsive and the item hasn’t arrived you can open a case or leave negative feedback whatever way you want to do it. Its not something we can advise on but I don’t think it should be something that affects the outcome of a case. PayPal might be able to do something for you as their protection period is longer than ours and they can sometimes offer 180 days protection on certain items.


If you have any questions let me know.
 

Thanks,

Brian

 
...i tako dobijem ja "slučaj ostaje otovren" ali on to i dalje NIJE umjesto da priznaju da je to njihova greška u sustavu i da to vide/promjene oni me pošalju paypalu (mislim da ga nebi ni spomenuli da nisam pitao za njih) koji gle čuda ugledao se na ebay pa više neodgovaraju već samo bot mejlovi stižu koju god opciju ja izaberem...ovo je ko u našoj državi, razlika je jedino što kod nas šetaš od vrata do vrata i tako uglavnom u krug ali barem pričaš s nekim, a ovi te ignoriraju i još nemoš doć do neke osobe... bar smo dobili odgovor na ovo što sam zacrnio ...barem nešto kad sam već izgubio 90tak KN.

  Automatskog transfera sa paypala na karticu/račun više nema što se tiče HR, ali zato sada možeš raspolagati paypal balanceom, možeš ga trošiti, slati i sl. i da  sada moraš platiti za transfer na karticu

Tražit će te račun. Tu ti sve piše: http://www.bug.hr/forum/topic/internet/ebay-cesto-postavljana-pitanja-faq/167189.aspx

Hvala,imam jedno pitanje,na temelju čega carina procjenjuje vrijednos posiljke (dara) dali ga imaju pravo otvarati moj paket ili ?

Znaci kada mi oni posalju taj zahtijev za racun,ja mogu vratiti to i reci da se radi o poklonu i navesti cijenu toga poklona,ali oni opet nemoraju vjerovati i mogu sami procijeniti cijenu,u tom slucaju ja bi ustvari lagao i zelio izbjeci pdv,jer sam paket kupio nije gift,ali je prodavac je ustvari i napisao da se radi o giftu,ako mi carina nece vjerovati i sama ce ici procijeniti cijenu predmeta dali ja onda mogu donjeti racun?(racunam da ce njihova procjena biti veca nego sam ja ustvari platio,jer je doslo iz kine)

Nisam jos nista poduzeo,jer jos nisu poslali racun,samo se raspitujem da se upoznam sa svim nacinima,hvala.

Znaci najpametnije je priloziti racun i platiti pdv i to je to?

Temu za takve stvari imaš ovdje: http://www.bug.hr/forum/topic/ostale-hardverske-teme/opcenito-o-kupnji-hardvera-eu/189582.aspx

Ne zatvaraj case,preveslat će te.

Meni nije stigao  jedan predmet,nisam otvarala case nego  lijepo rekla za problem,rekao da će mi poslati ponovo,naravno slagao je,od toga ništa, rok od 60 dana je prošao,novce izgubila,negativni feedback nisam mogla dati.Tako da ne nasjedajte na te spike,ima na  Ebayu  hrpa muljatora. Mislim da ni prvi put nije poslao predmet  jer sam vidjela u zadnje vrijeme ima samo  negativni feedback

Do 11 ništa ne diraj. Nakon toga možeš do onog roka  koji ti Ebay napiše da je zadnji rok za  escalate case

Piše u mailu kod otvaranja casea.  Do kad je rok da  sami   nešto dogovorite,a  do kada je rok kada  moraš  eskalirati case ili će oni smatrati da je problem  riješen