A1-80% interneta radi, 20% radi

Pozdrav, ukratko, već dva tjedna mi 80% stranica koje koristim ne rade ili su toliko spore da mi izbaci request timeout. Prvo sam mislio da je problem do određenih stranica jer youtube,facebook, instagram i google rade normalno, dapace, youtube automatski prebacuje na 1080p bez zastajkivanja. Njuškalo, index, 24sata, reddit, twitter, discord i sl. se jedva žele učitati ili ne budu prikazane ispravno. Problem je i na mobitelu preko 5g mreže i na homeboxu tj. na računalu, neovisno o uređaju. Zvao sam a1 podršku par puta i kažu da nemaju prijavljen globalni problem, al da bi prebacivanje na javnu ip adresu sada trebao rješiti problem(nije se rješio). Kome se obratiti?

PS2: Evo kako izgleda tracert za njuskalo. Slicno ovako izgledaju i ostale stranice 

Tracing route to njuskalo.hr [193.25.220.113]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 37 ms 24 ms 29 ms 10.12.177.130
3 40 ms 31 ms 27 ms 10.12.177.33
4 20 ms 25 ms 40 ms 10.253.14.161
5 25 ms 40 ms 28 ms srv-212-91-102-195.static.a1.hr [212.91.102.195]
6 36 ms 27 ms 30 ms dh120-13.xnet.hr [83.139.120.13]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.          Ovako izgleda youtube i ostale stranice sa kojim nemam problema. 

Tracing route to youtube.com [172.217.17.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 36 ms 30 ms 28 ms 10.12.177.130
3 31 ms 28 ms 29 ms 10.12.177.33
4 29 ms * 33 ms 10.253.14.161
5 23 ms 31 ms 28 ms srv-212-91-102-195.static.a1.hr [212.91.102.195]
6 35 ms 30 ms 28 ms dh120-13.xnet.hr [83.139.120.13]
7 28 ms 30 ms 28 ms 195.3.114.229
8 36 ms 34 ms 27 ms lag25-9070.as8447.a1.net [195.3.64.141]
9 35 ms 39 ms 35 ms lag1-9073.as8447.a1.net [195.3.64.150]
10 38 ms 41 ms 34 ms lg59-9071.as8447.a1.net [80.120.167.46]
11 39 ms 48 ms 33 ms 172.253.51.153
12 46 ms 37 ms 36 ms 192.178.81.124
13 46 ms 64 ms 45 ms 142.251.78.119
14 63 ms 50 ms 61 ms 192.178.107.123
15 54 ms 50 ms 58 ms 142.251.227.253
16 54 ms 59 ms 55 ms ams15s29-in-f14.1e100.net [172.217.17.110]

Da, radi se o mobitelu i homeboxu na koje je spojeno racunalo sa ethernet kabelom. Izbacilo mi je 4% packet loss na 3 minute sa osnovnim postavkama. 668/2700 sent, 641/2700 received. Na mobitelu mi stoji 2686/2700 sent a 2505/2700 received, 6.1% packet loss. U cmd ping na cloudflareov media server stoji ovako Ping statistics for 104.22.41.171:
Packets: Sent = 50, Received = 48, Lost = 2 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 41ms, Average = 31ms         

Nadalje pathping kaze ovako.  

 

Ping statistics for 104.22.40.171:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 201ms, Average = 45ms

C:\Users\Admin>pathping 104.22.41.171

Tracing route to 104.22.41.171 over a maximum of 30 hops

0 User [192.168.0.2]
1 192.168.0.1
2 10.12.177.131
3 10.12.177.39
4 10.253.14.161
5 srv-212-91-102-195.static.a1.hr [212.91.102.195]
6 dh120-13.xnet.hr [83.139.120.13]
7 cloudflare.cix.hr [185.1.87.115]
8 104.22.41.171

Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 User [192.168.0.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
3/ 100 = 3% |
2 32ms 7/ 100 = 7% 4/ 100 = 4% 10.12.177.131
0/ 100 = 0% |
3 31ms 4/ 100 = 4% 1/ 100 = 1% 10.12.177.39
0/ 100 = 0% |
4 32ms 3/ 100 = 3% 0/ 100 = 0% 10.253.14.161
0/ 100 = 0% |
5 30ms 3/ 100 = 3% 0/ 100 = 0% srv-212-91-102-195.static.a1.hr [212.91.102.195]
0/ 100 = 0% |
6 40ms 3/ 100 = 3% 0/ 100 = 0% dh120-13.xnet.hr [83.139.120.13]
0/ 100 = 0% |
7 32ms 3/ 100 = 3% 0/ 100 = 0% cloudflare.cix.hr [185.1.87.115]
2/ 100 = 2% |
8 31ms 5/ 100 = 5% 0/ 100 = 0% 104.22.41.171

Trace complete.

Ovo je problem koji traje više od dva tjedna preko više različitih uređaja, strpljenje nije problem, dapače sve "glavne" stranice rade u redu, iako danas ne mogu objaviti oglas na njuškalu ,ali nema veze, al s obzirom da su odgovori sa druge strane žice uporno "upaliti i izgasiti uređaj i očistiti kolačiće"(znam da nemaju većeg tehničkog znanja tako da me to uopće ne ljuti koliko god bili uporni) bez daljnjeg eskaliranja na veću razinu tehničke podrške, smatram da će moja dijagnostika i slanje iste na njihov mail barem malo pomoći. I na mobitelu osnovni 1.1.1.1 DNS server izbacuje packet loss već na 50 pingova.   

"Packet loss (4%) is not normal, Even 1–2% packet loss can cause slow loading or broken media, especially on TLS encrypted content like images, videos, scripts. Cloudflare is sensitive to packet loss since it may drop or delay image/media files even when the page itself load. Packet loss >5% is unacceptable, especially for modern media/CDN delivery"