Pozdrav, dobio sam od bratica iz Amerike poklon kad je došao u Hrvatsku. iTunes gift karticu sa 10$ na njoj. Naravno, pošto je kartica bila U.S only prebacim ja zemlju u U.S. I sad je lijepo ne mogu vratiti a ni potrošiti novac u Hrvatskoj. I naravno, kontaktiram apple podršku tamo u SAD-u i evo:
Chat Transcript
Duration: 15 minutes 45 seconds
Amy:
Hi, my name is Amy. It'll be just a moment while I review the
comments you provided.
Amy:
Hi xxxx how are you?
xxxx:
Hello, I have a problem. I got a new iTunes gift card today, but
they are not avaliable in my country...
xxxx:
So i changed country in itunes to US to reedem it. And now I can't
set my country back to normal or purchase anything
xxxx:
What should I do?..
Amy:
I'm terribly sorry to hear about the country change/ gift card
issue. Don't worry one bit. I'll be happy to help. To begin may I
get your Apple ID please?
xxxx:
Thank you, it is xxxxxxxxxx
Amy:
Thanks, I'll have a look right now.
xxxx:
Ok.
Amy:
I'll need clarification on a few things to help get this resolved.
#1) What country was your account originally set up in #2) What
country are you in now #3) Is your country change a result of being
deployed #3) Are you getting the message to contact iTunes support
now?
xxxx:
1) Croatia (Hrvatska), 2) United States
xxxx:
And I am not getting any messages.
Amy:
Thanks for clarifying xxxx. Currently I do see your store credit of
$10.00. Please note that, If you would like to purchase from an
iTunes Store in a particular country, you must have both a
residential address and a billing address in that particular
country. Items on any particular country's iTunes Store are
available only for distribution to customers who use a credit card,
debit card, iTunes Gift Certificate, or iTunes Gift Card issued in
and for that country. For example, the U.S. iTunes Store can only
sell to U.S. residents using credit cards or debit cards that were
issued in and for the U.S., or U.S. residents using iTunes Gift
Certificates or Gift Cards that were purchased in the U.S.
xxxx:
So what should I do then?
xxxx:
I thought that I could spend money and return to old but I don't
live in US so I can't do anything...
Amy:
I completely understand; however I have reached out to a Specialist
to see what can be done as it looks like you are in violation on
iTunes store's Terms and Conditions. Please allow me 3-5 minutes.
Amy:
Thanks so much for your patience xxxx. Have you had a chance to
review the iTunes Store Terms and Conditions?
xxxx:
Yes
Amy:
Awesome! The only reason why I even ask is it appears that, for a
reason I am not fully aware of, your account is currently in
violation of our Terms and Conditions. Being in this same situation
before myself, it can be a number of things that caused the
violation, such as the payment information or billing information
on your account that may need correction as there are certain
requirements that must be in place for using the iTunes Store.
xxxx:
Thank you very much, I'll go buy a ticket to New York in a moment
and hope that there will be a free wifi so I can purchase games.
Have a nice day!