14 godina
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EA Customer Support=SHIT
Ovo je stvarno nevjerovatno.
Imam problem sa Battlefield-om 3 već 3 dana , i po cijele dane kontaktiram EA Customer Support i nitko mi do sada nije uspio pomoći. (( Jadno je to što u ova 3 dana kontaktiranja EA supporta, samo su bila dva lika koja su se istinski potrudila da riješimo problem))
Ovo je chat na kojem sam bio malo prije.
( Ispričavam se na lošem znanju Engleskog jezika)
Pa vi recite, je li ovo normalno? ( Cijeli razgovor je trajao 3 sata zato što je ovom Arun-u trebalo hebenih 30 minuta da odgovori na jedno pitanje -.-
(Pročitajte sve, veoma zanimljivo 
)
)You are now ready to chat with Arun.
Arun:Thanks for contacting EA Help! My name is Arun how may I help you?
you:Hi. I have problem with Battlefield 3.
you:My Battlefield 3 freeze like 5-10-20 minutes of playing it, and then I need to press alt+ctrl+del to go to the task manager and shut it down. I tried everything but nothing helped. I have latest drivers, and latest directx, and I dont use any Antivirus or something like that. This is my computer: Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz, Graphic Card: ATI Radeon HD4890 1GB OC Edition, RAM: 4GB DDR3. I tried to play on Medium with 1650x1050 resolution, but it's still same, I tried to put everything on low with same resolution, but that didnt help either. I apologize for my English, but please help me.
Arun:Could you please let me know the platform (For e.g. Xbox 360, PS 3 or PC) you are playing the game on?
you:PC. Please read my full message and you will see my PC specifications...so if there are my PC specifications I have PC.
Arun:I would like to suggest you to please try given below steps:
you:I don't see those steps.
Arun:1. Hold down the Ctrl, Alt, and Delete keys at the same time
Arun:2. Click the "Processes" tab.
Arun:3. Click on the gray bar in the middle column that says User Name to sort by user name.
Arun:4. Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
Arun:5. Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
Arun:6. Click on END PROCESS
you:I tried that. It didn't work.
Arun:I would like to suggest you please Delete Temporary Folder
Arun:1. Double click on "My Computer"
Arun:2. Double click on the C: drive
Arun:3. Double click on the "Windows" folder.
Arun:4. Double click on the "Temp" folder.
Arun:5. Hold the "CTRL" key and tap the "A" key to select all.
Arun:6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt.
you:I tried that either. Thad didn't work too.
you:That*
Arun:I would suggest that you try running the game using admin access. For this right click on your game’s shortcut available on your desktop and chose the “Run as Administrator” option.
you:I tried that too.
Arun:In order to best troubleshoot your issue, we will need additional system information. Please send us this information from a program called the DirectX Diagnostic Tool.
Arun:To do this:
Arun:1. Hold down the Windows key and press R
Arun:2. At the Run command, type in dxdiag and select OK
Arun:3. Select "Save All Information" at the bottom of the program
Arun:4. Save the DxDiag file to your desktop.
Arun:5. Go ahead and copy and paste it to this chat
you:Arun please read my first message. I tell everything in that message man...
you:This is my computer: Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz, Graphic Card: ATI Radeon HD4890 1GB OC Edition, RAM: 4GB DDR3. I tried to play on Medium with 1650x1050 resolution
Arun:Please give me just a moment while I look into this further.
you:Ok, be fast.
Arun:Okay, I would like to inform you that I have checked your dxdiag file and found that your Driver/Video card is not updated and you would need to update it to play the game properly, please visit the link given below to update your PC Video card/Driver:
you:Arun, please mate, I updated my driver yesterday, and I updated my directx too. I'm sorry, but you're wrong this time.
you:By the way, my Graphic Card is HD4890. Why you don't read my messages properly? Never mind, is there anything else I can do?
Arun:I would like to suggest you please install your driver.
you:But I have latest drivers. Why you don't understand me.
Arun:I would suggest that you try running your system using the Windows clean boot option. That way you would be able to locate any program that might be interfering with the game. The instructions for clean booting your operating system can be found at the below given link: -
you:I tried that to. That didn't helped me.
Arun:I would liek to suggest you please restart you pease and again try to play the game
you:I tried that too.
Arun:Please try it again.
you:I have this problem like 3 days ago, and everytime same. And I see what you want here. You want to I just go and leave you?
Arun:No,If you issue is still persist you can contact us again.
you:Ok. Goodbye. I wish I will never meet you again Arun. 
Postoje samo dvije beskonačne stvari: svemir i ljudska glupost … ali za svemir baš nisam potpuno siguran. Albert Einstein
Poruka je uređivana zadnji put ned 8.1.2012 3:26 (Captain.Price).
